Shipping & Delivery Policy
At TutuTree, we work with trusted third-party logistics service providers to ensure that your orders are delivered safely and efficiently to your doorstep. Here's everything you need to know about our shipping and delivery process.
Logistics Partners & Delivery Information
TutuTree may collaborate with third-party logistics and delivery service providers ("Logistics Partners") to deliver your orders.
Once your order is handed over to our Logistics Partner, the relevant delivery and tracking details will be shared with you.
An estimated delivery timeframe will be provided on the order confirmation page.
TutuTree may, at its discretion, arrange delivery directly without involving a third-party Logistics Partner.
Delivery Areas
TutuTree aims to deliver products across India. However, delivery availability may vary depending on the location and serviceability of the area.
Customers are required to enter their PIN code during checkout to confirm whether delivery is available at their location.
If a particular PIN code is outside our delivery network, the order may not be processed for that location.
Shipping Address Accuracy
Before completing your payment, you will be required to provide your complete shipping address.
Please ensure that your address, PIN code, contact number, and other relevant details are accurate and complete.
Providing clear landmarks and accurate address information can help ensure a smooth delivery.
TutuTree will not be responsible for delivery failures or delays caused by incorrect, incomplete, or inaccurate information provided by the customer.
Dispatch Time
All orders are generally dispatched within 2–3 business days from the date of order placement.
Delivery Attempts & Cancellation
Our Logistics Partner will make up to 3 delivery attempts to deliver your order.
If the customer remains unavailable or the delivery cannot be completed after three attempts, TutuTree reserves the right to cancel the order.
For customers in the Delhi NCR region, including Delhi, Gurugram, and Noida, delivery may be available within approximately 24–48 hours, subject to product availability, order processing, and delivery conditions.
Delays & Notifications
While we make every effort to deliver your order within the estimated timeframe, unforeseen delays may sometimes occur due to:
- Logistical or transportation issues
- Weather conditions
- Natural disasters
- Political or public disruptions
- Acts of God
- Unforeseen circumstances beyond our reasonable control
In the event of a significant delay, TutuTree will make reasonable efforts to notify you through your registered email address and/or mobile number.
Order Tracking
After your order has been successfully placed and dispatched, you will receive a unique tracking number or tracking link.
You can use the tracking details provided to monitor the status and movement of your order through the relevant Logistics Partner or TutuTree's tracking system.
Shipping Charges
Any applicable shipping charges will be displayed during the checkout process before you complete your purchase.
Shipping charges, once applicable and the order has been shipped, are generally non-refundable, except where otherwise specified by TutuTree, including certain cases involving defective or incorrect products.
Title & Risk of Loss
The title and risk of loss for the purchased product shall pass to the customer upon successful delivery of the product to the shipping address provided at the time of order.
Contact Us
If you have any questions regarding your order, shipping, delivery, or tracking information, please contact our Customer Care team at:
Email: support@thetututree.com
At TutuTree, we're committed to making sure your little one's shopping experience is as easy and enjoyable as possible. Thank you for choosing TutuTree!