Return & Exchange Policy for TutuTree

At TutuTree, we want every parent to be happy with their purchase. We carefully select and create comfortable, stylish clothing for boys aged 3–14 years, and we aim to make your shopping experience as smooth as possible.

Please review our Return & Exchange Policy before placing your order.

Return Policy

We accept returns within 3 days of receiving your order. Refunds will be issued to the original payment method within 7–12 working days after we receive and approve the returned product.

To be eligible for a return, the product must be:

• Unworn and unused
• Unwashed
• Unaltered
• In its original condition
• Returned with all original tags attached
• Free from any damage or marks

Returns Cannot Be Accepted For:

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• Products damaged due to negligence or failure to follow the wash-care instructions mentioned on the product label.
• Products purchased from our partner stores or other marketplace websites.
• Products purchased online that are returned to a TutuTree exclusive brand outlet.
• Products purchased during sale events or promotional offers, unless specifically mentioned otherwise.

All return requests are subject to inspection and approval by TutuTree.

Return Eligibility

• Returns are available only for prepaid orders.
• For COD orders, only exchanges are available; refunds are not applicable.
• The returned product must reach us in its original and undamaged condition.
• TutuTree reserves the right to reject a return if the product does not meet the eligibility criteria.

How to Initiate a Return

To initiate a return, please use our return portal:

[TutuTree Return Portal]

Please select the reason for your return and submit the request.

Once your return request is approved, a pickup will typically be scheduled from the original delivery address within 2–4 business days.

Before the pickup:

1. Pack the product securely in its original packaging.

2. Ensure that all tags and packaging are included.

3. Remove or cover any previous shipping labels.

4. Seal the package securely.

5. Hand over the parcel to our shipping partner during pickup.

If the first pickup attempt is unsuccessful, our shipping partner will make one additional attempt on the following business day. If both attempts are unsuccessful, the return request may be cancelled. Our team may contact you on your registered mobile number in such cases.

Once we receive the returned product, it will undergo our quality check and validation process.

If the return is approved, you will be notified by email and your refund will be initiated within 7–12 working days.

If the return does not meet our policy requirements, a member of our Customer Care team may contact you.

Refund Process

Approved refunds will be credited to the same payment method used for the original purchase.

Refunds generally take 7–12 working days after approval. The actual time taken for the amount to reflect in your account depends on your bank or payment provider and is outside TutuTree's control.

Please note:

• We do not provide refunds in cash or by cheque.
• Refunds are not available for COD orders.
• COD orders are eligible for exchange only.
• Products damaged due to negligence or failure to follow wash-care instructions are not eligible for a refund.
• If a returned product does not meet our Return Policy requirements, the refund may be rejected.

If you are unsure whether your order is eligible for a return, please contact our Customer Care team before sending the product back.

 Additional Returns & Fraud Prevention Policy

Returns and Deductions

All approved returns are subject to a quality inspection.

If a returned product shows signs of use, washing, alteration, damage, missing tags, or is not returned in its original condition, TutuTree reserves the right to reject the return or deduct an appropriate amount from the refund, where applicable.

Final Decision

TutuTree reserves the right to make the final decision regarding returns, refunds, and exchanges, particularly in cases where misuse, abuse of the return policy, or suspected fraudulent activity is identified.

Fraud Prevention

We monitor transactions and return requests to help prevent fraudulent activity and misuse of our policies.

If suspicious or fraudulent activity is detected, TutuTree reserves the right to cancel an order, reject a return or refund request, withhold a refund where legally permitted, and take appropriate action.

Exchange Policy

We offer exchanges to help you find the right size or product for your child.

Key Points

• Exchange requests can be raised within 7 days from the date of delivery.
• There is *no additional charge for an eligible exchange order*.
• Exchanges are subject to product and size availability.
• Once an exchange is approved, the replacement product will be shipped to you.
• Products must be returned in their original, unused, unwashed, and undamaged condition with all tags attached.
• Products purchased during sale events may not be eligible for exchange unless specifically mentioned otherwise.

How to Initiate an Exchange

To raise an exchange request, please visit:

[TutuTree Exchange Portal]

Select the product you wish to exchange and mention the reason for the exchange.

Once the request is approved and the original product is received and verified, the replacement product will be shipped, subject to availability.

COD Exchange Policy

For COD orders, exchanges are available instead of refunds.

If you wish to exchange a COD purchase:

• Exchange for an item of the same or higher value is permitted.
• If the replacement item has a higher price, the applicable price difference may need to be paid.
• Exchange for a lower-priced item is not available for COD orders.
• No refund will be issued for the price difference on COD exchanges.

Frequently Asked Questions

Is there a charge for an exchange?

No, there is no additional exchange charge for eligible exchanges, subject to the terms of this policy.

Can I exchange for a different size?

Yes. Size exchanges are subject to availability.

How long do I have to request an exchange?

Exchange requests must be raised within 7 days from the date of delivery.

Can I return a COD order for a refund?

No. COD orders are eligible for exchange only, not refunds.

When will my refund be credited?

For approved prepaid returns, refunds are generally processed within 7–12 working days after the returned product is received and approved. The time taken by your bank or payment provider may vary.

Can I return a sale product?

Products purchased during sale events are generally not eligible for return or exchange, unless specifically stated otherwise at the time of purchase.

What happens if my returned product is used or damaged? The product may be rejected during our quality check. TutuTree reserves the right to refuse the return or make an appropriate deduction from the refund where applicable.

What if my preferred exchange size is unavailable?

Exchanges are subject to availability. If the requested size or product is unavailable, our Customer Care team can assist you with the available options.